Kelvin Working Dossier
A private read-only synthesis of Kelvin’s professional context, communication voice, relationships, and active commercial/operational loops. This page is the canonical user-facing deliverable for the onboarding dossier run.
Executive read
Kelvin operates as a technical-commercial principal: Co-Founder & CTO at IIMMPACT, with part-time forward-deploy engineering context at Calibrax AI. The visible work centers on bank/payment integrations, JomPAY and bill presentment, settlement/top-ups, compliance, API onboarding, partner deals and AI/prototype work.
The strongest signal is IIMMPACT. Email and calendar show Kelvin resolving payment issues with evidence, backing partnership conversations with technical credibility, and delegating execution to clear internal owners. Twenty CRM is connected but empty, so the current relationship map is inferred from Gmail/calendar rather than CRM stages.
Source coverage
254
gmail sent 12m messages
3000
gmail received 12m messages
451
calendar events seen
431
drive files metadata seen
twenty people
twenty opportunities
Coverage caveats
- Gmail received pagination cap reached before exhaustion at 3,000 messages; top contacts and open-loop scan are based on the fetched window.
- Drive metadata pagination cap reached before exhaustion at 431 files; file content was not downloaded because Composio returned signed URLs rather than inline bytes in this environment.
- Twenty CRM connected but empty: zero people, companies, opportunities, tasks, and notes returned.
Business map
IIMMPACT
B2B fintech infrastructure: JomPAY/bill payment, digital goods and rewards, payouts/top-ups, APIs, sanctions screening, bank onboarding and partner integrations.
Commercial surface
Visible active names include RYT Bank, AmBank, Singer, Affin, HSBC, Commerce.Asia, YTL, Finexus, MCash, Mobile Money, Malaysia Airlines Enrich, giftee, ShopeePay/AirPay, Fiuu/Razer and PayNet programs.
Calibrax
Calendar shows Calibrax context, including prototype demos and recurring team touchpoints. Less email/document evidence was available, so detail should be treated as lighter-confidence.
Kelvin’s writing voice
What works
- Direct greeting, then issue.
- Grounded thanks without over-selling.
- Clear root cause and resolution for operational problems.
- Tables and bullets for bank/payment evidence.
- Transparent commercial constraints when not ready to commit.
- Ends with a next step or confirmation ask.
What to avoid
- Generic AI openers and ornamental closers.
- Over-apologizing or sounding defensive.
- Unsupported certainty on financial or technical status.
- Long consultant prose when a one-line internal note is enough.
- Raw links, passcodes, transaction secrets or personal data unless explicitly required.
Full reusable style guide written to /home/ec2-user/.hermes/reference/email-style-guide.md.
Key relationships
| Person / group | Class | Evidence | Last visible context |
|---|---|---|---|
| Alex Tan alex@iimmpact.com | team / commercial lead | 252 email interactions; 133 calendar co-attendances | Frequent internal anchor on partnerships and calendar. Last visible items: lunch / office coordination, Singer technical spec, Affin, Commerce.Asia, YTL, Maxis-style follow-up threads. |
| Veronica Pan veronica.pan@iimmpact.com | team / legal | 127 email interactions; 105 calendar co-attendances | Legal/commercial support. Last visible thread: Eastel airtime distribution NDA signed and returned. |
| Tommy Chua tommy.chua@iimmpact.com | team / technical or operations lead | 95 email interactions; 122 calendar co-attendances | Handles technical architecture and integrations. Last visible thread: high-level IIMMPACT integration architecture / hosted bill-payment microsite. |
| Zi Yang Gam ziyang.gam@iimmpact.com | team / technical operations | 90 email interactions; 119 calendar co-attendances | Often pulled into technical handoffs and IP/API issues. Last visible thread: Eastel IP whitelisting and JomPAY transaction status confirmation. |
| Prakash Rao prakash.rao@iimmpact.com | team / partnerships | 79 email interactions; 111 calendar co-attendances | Commercial/partnership operator. Last visible threads: Misbakti multipurpose terminal scheduling, JomPAY offline flow, Razorpay Curlec recurring review. |
| Chee Mun Loy cheemun.loy@iimmpact.com | team | 69 email interactions; 103 calendar co-attendances | Supports commercial/regulatory threads. Last visible thread: CTOS x IIMMPACT regulatory note and company deck. |
| Nui Pek Tee nui.pektee@iimmpact.com | team / reporting or finance | 53 email interactions; 105 calendar co-attendances | Monthly performance/reporting. Last visible data: April report showing TTV and product/client movement. |
| Amir Nauf amir.nauf@iimmpact.com | team / operations | 51 email interactions; 104 calendar co-attendances | Operations and margin/product setup. Last visible thread: XOX prepaid PIN margin revision / demo account bulk purchase plan. |
| Tiffany Tan tiffany.tan@iimmpact.com | team / finance or ops | 29 email interactions; 105 calendar co-attendances | SOP/finance/ops. Last visible thread: chargeback, scam and refund SOP flow. |
| Fionne Tan fionne.tan@iimmpact.com | team / finance | 38 email interactions | Receives Kelvin expense claims; recurring simple expense claim emails. |
| Kong Hui Lew konghui.lew@rytbank.my | customer / banking partner | 56 email interactions | RYT Bank JomPAY support and transaction resolution. Last visible: AMMETLIFE JomPAY transaction confirmation with transaction details and Zi Yang loop-in. |
| Charmaine Chee charmaine.chee@rytbank.my | customer / banking partner | 53 email interactions | RYT Bank refund/validation issue. Last visible: asked Alex to clarify upfront validation gaps. |
| Syahirah Qisti syahirah.qisti@rytbank.my | customer / banking partner | 20 email interactions | RYT Bank dashboard access and role permissions. |
| Kelly Lim kelee.lim@airpay.com | partner / vendor | 53 received emails | ShopeePay/AirPay settlement slips and top-up confirmations; operational partner rather than strategic thread. |
| Fiuu / RMS Support support@fiuu.com / support-sa@razer.com | vendor / payment gateway | 87+ visible interactions | Chargeback and pre-arbitration operations. Last visible: Mastercard filing fee / case outcomes. |
| AmBank cash/product contacts ambankgroup.com | customer / bank partner | multiple contacts: Shamil, Rahimi, Kar Hoon, Masitah, Hasanah, Monise, Teo Yi Shi | Active across sanctions screening, JomPAY, DuitNow, API maintenance, auto-debit specs, and urgent returned-funds investigations. |
| Afifah / Yulia Suzuki giftee.co | partner / vendor | 28 visible interactions | Gift card/top-up flows. Last visible: RM35,000 account top-up and payment advice. |
| Alia Rahman farahnuralia.abdrahman@malaysiaairlines.com | prospect / partner | 16 visible interactions | Malaysia Airlines Enrich partnership; discussion around tiered points and B2B vs B2C pricing comparison. |
| John Ong johnong@singer.com.my | prospect / customer | 8 visible interactions | Singer bill presentment integration. Last visible: customer pleased with solution and awaiting engagement letter. |
| Chew Lai Seng laisengchew@mobile-money.com.my | customer / partner | 8 visible interactions | Mobile Money issue resolution; last visible: thanked Kelvin for resolving bill presentment vs payment mismatch. |
Classifications are inferred from email/calendar because Twenty CRM returned no records.
Active threads and open loops
| Thread | Status read | Visible next check |
|---|---|---|
| Void and Refund JomPAY | waiting on Kelvin/team review | Internal/support thread asked for update on refund request; latest visible message 2026-05-25 from support mailbox. |
| Composio security bulletin | waiting on owner/admin check | Security email required key rotation before May 23; treat as technical hygiene if not already handled. |
| Singer bill presentment integration | waiting on IIMMPACT engagement letter | Singer contact said solution looked good and asked for engagement letter / next assembly. |
| Affin x IIMMPACT digital goods / rewards utility | waiting on follow-up / internal owner | Alex internal reference after PayNet discussion: explore digital goods, rewards utility and corporate use cases. |
| Misbakti multipurpose payment terminal collaboration | meeting scheduled / confirm prep | Azam accepted June 4 at 11 AM; ensure calendar/prep and agenda exist. |
| Finexus x IIMMPACT NDA / coffee | waiting on NDA / relationship next step | Finexus contact preparing NDA; Alex confirmed details. |
| giftee account top-up RM35,000 | operational confirmation likely needed | Payment advice received from giftee; ensure finance/top-up has been reconciled. |
| HSBC corporate card / virtual card discussion | waiting on strategic assessment | Alex framed IIMMPACT practical angle around existing card issuing, KYC, transaction controls and corporate/virtual card use case. |
| Eastel airtime distribution | waiting on DB Technology / credentials or internal completion | IIMMPACT returned signed NDA and shared IPs; next likely DB credentials / UAT handoff. |
| Commerce.Asia x IIMMPACT | waiting on commercial/partnership follow-up | Internal reference after good meeting around KK Mart digital services and CommercePay payout. |
| IIMMPACT sanction screening / AmBank compliance | waiting on AmBank / likely closed if no questions | Kelvin sent detailed logic and visual summary; monitor for compliance acceptance or follow-up questions. |
| Exploratory discussion / Products | waiting on recipient review | Service intermediary agreement sent by Veronica; needs confirmation if KY/customer has questions. |
| MDEC breach / submission period | waiting on compliance submission | MDEC enforcement asked to proceed with submission for 6 Jun 2023 to 5 Jun 2024 to avoid issue. |
| IIMMPACT demo: JomPay 2.0 / bill presentment layer | waiting on Alex/team revert | Alex indicated revert by end of week or early following week. |
| YTL x IIMMPACT next steps | waiting on customer / internal owner | Alex drafted/iterated next-step note around bill presentment / JomPAY after lunch discussion. |
| MYFG JomPAY unreflected payments - AmBank | waiting on support investigation | Urgent AmBank support thread asks IIMMPACT to check returned funds not credited. |
| PayNet x Imperial Catalyst closed-door session | waiting on deck/session follow-through | Alex confirmed participation and deck before 15th; Drive metadata shows PayNet x Imperial Catalyst folder. |
| JomPAY proposed offline flow / Mcash | waiting on PayNet or AmBank approval path | Prakash sent document for PayNet approval; AmBank/Hasanah asked for update on requested flow. |
| Razorpay Curlec recurring | waiting on business case review | Prakash said he would review viability with colleagues. |
| MCash whitelabel term | cold / strategic hold | Kelvin told Imran IIMMPACT is keen but not ready to sign until Q3/Q4 deep dive on eKYC, top-ups and wallet coexistence. |
| Maxis / proposal and revenue recovery idea | waiting on meeting lock-in | Alex proposed working session at Maxis office with candidate times. |
Patterns noticed
Work pattern
Heavy meeting and email load, with 451 calendar events visible and recurring office, weekly, 1:1 and partner touchpoints.
Response pattern
Kelvin’s best sent emails are evidence-led: root cause, fix, status, and next action. Internal delegation is short and direct.
Noise pattern
Automated reports from eKYC, Pine Labs, settlement slips, receipts and bank notices dominate raw volume. Future sweeps should filter them first.
Questions for Kelvin
- Should Twenty CRM be populated from the current pipeline?
- Which open loops are strategic vs routine operations?
- Which company should be primary for proactive sweeps: IIMMPACT only, or IIMMPACT plus Calibrax?
- Should automated operational notifications be excluded from relationship scoring?
- Should Drive content extraction be retried with inline Docs/Sheets access?
- Are upcoming external threads such as Singer, Misbakti, Affin, HSBC, YTL or Commerce.Asia important enough for meeting briefs?
Files written
/home/ec2-user/.hermes/reference/email-style-guide.md
/home/ec2-user/.hermes/reference/living-dossier.md
/home/ec2-user/.hermes/company/living-dossier.md
/home/ec2-user/.hermes/state/dossier/latest.json
/home/ec2-user/.hermes/state/dossier/memory-candidates.json